Traveling with 3 kids sucks. Especially flying. But, at least we didn’t drive for 12 hours with them. That’s worse. For sure.
We are in California for my husband’s grandfather’s funeral. So, it is a sad occasion. But, that is for another post.
Our two flights out here went off without a hitch. That is until they brought our stroller up from under the plane and put it on the ramp for us. We were the last ones off the plane and the entire crew was standing there while I pretty much started freaking out. You see, we have a Phil & Ted’s Double stroller. We bought it USED for $375. Ridiculous, I know. But, it was the only stroller that would fit in our non-mini van car. Marriage is all about compromise.
Anyway, Southwest airlines broke my stroller. They bent the freaking frame (how this happend I’m not sure unless they piled everyone’s luggage from the entire plane on top of it). So, now it won’t open and snap into place. And, if they think telling me, “You signed a form acknowledging that we don’t cover damages” is going to make me go away. They are SO wrong. My stroller isn’t damaged!!! IT IS BROKEN!!!!!!!!!!! Sorry. I had to take a lot of deep breaths and tried really hard not to burst into tears and yell and scream really naughty words at the 4, yes I repeat 4 employees that told me I should have brought a little umbrella stroller instead.
REALLY? If I have to modify my entire week long trip with 3 kids and not have a stroller that will carry my baby and my whiney 4 year old and my millions of things I have to take with me on every outing because I have 3 kids on an unexpected week long trip, for your freaking 2 hour plane ride, then there is something wrong with this picture. Very wrong. To BE FREAKING CONTINUED. For sure. You will see me again Southwest. In a very nasty letter to come.
And, PS-Come fly the friendly skies I think belongs to United, not Southwest, but, I couldn’t help but think in my head, “Yeah right. Friendly skies my….”
Infuriating. We flew Delta when E was about 9 months old and they damaged our stroller. Thankfully, it was still functional because we would have been s-c-r-e-w-e-d without a stroller on the trip. If your suitcase was ripped open and unusable, I’m pretty sure they cover the cost. I don’t see why any other checked item would be different.
Must be something in the air because my week blew too! I hope you get the issue resolved, I’m tired of big companies thinking they can get away with smiting the little guy!!
How frustrating. I hope they resolve the problem for you without too much hassle.
I am devastated that this happened to you. That is almost enough money for a lawsuit in small claims court! If I can think of a better way, I’ll call you. but for now I’ll wait for you to call, b/c I know this is too frustrating to talk about. Hey…maybe your homeowner’s/renter’s insurance covers it?????